FAQs
What is Printerpoint?
Printerpoint is a cloud-based printer management solution that enables service, supply, and billing workflows across your entire fleet of small and large format printers.
It works via a small piece of software called the Printerpoint Agent that is installed on a computer at the customer’s location. Every few minutes, the agent collects status information, supply levels, meter reads and usage data from managed printers, and sends that data to Printerpoint’s cloud servers.
What printers does Printerpoint support?
Printerpoint works with a wide range of large format, small format, and specialty printers.
And we are constantly adding to the list.
Here’s where we stand as of 2024.
Large format: Canon, Epson, HP, KIP, Oce, Ricoh and Xerox
Small format: Brother, Canon, Epson, HP, Konica Minolta, Kyocera Lexmark, Ricoh, Sharp and Xerox
The best way to see which specific models are supported is to head to our Knowledge Base and under Before You Begin, check out the 'Currently Supported Printers' page.
Don’t see the specific printer you’re looking for?
You can always contact us with any questions or requests.
How can I use the data in Printerpoint to better run my business?
Printerpoint has a number of intelligent workflows that we highly encourage you to use.
There’s always a unique reason folks want to get data out of Printerpoint.
There are several ways to accomplish this. We’ve built multiple APIs in Printerpoint that interface with third party systems and Printerpoint also directly integrates with ECI e-automate. There are also scheduled CSV and report options via email.
If you’re interested in receiving your data in a specific way (a certain format or schedule), we are always happy to talk.
What is the setup and onboarding procedure like? How long does it take?
Like most cloud software, the setup is pretty simple.
You’ll start by creating your dealer account with a login and password. From there, you’ll create at least one “customer” (where you’ll be placing these printers). Next up, is installing a Printerpoint Agent at each of the customer offices. This can be done when you are on-site or you can simply email your customer a link.
Once the agent is installed, Printerpoint can scan the network for printers. From the scan results, you’ll select which printers should be added to your account. Barring any delays, like needing to make a site visit or waiting on customers, this entire process usually takes a few minutes. It’s that simple.
There will be more configurations to be done down the road but with just a couple of agents installed you’ll start to see the real power of Printerpoint.